Assistant Head Concierge: Elevate Guest Experience

PPHE Hotel Group; Greater London; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Two wellness days per year

30 days holiday incl. bank holidays

Discounted hotel rates in Europe

50% F&B discount for party

Two free meals per day

Wagestream access to pay before payday

Refer a Friend £750

BenefitHub discounts

Gym discounts via Vitality at work

Ride to Work scheme

Employee Assistance Programme 24/7

Rotas 2 weeks in advance

Uniforms provided & free dry cleaning

Annual staff events

Job summary

art’otel London Hoxton is seeking an Assistant Head Concierge to support the Head Concierge and ensure outstanding guest experiences in a vibrant Hoxton hotel.

You will lead the concierge team, build local partnerships, and tailor guest services and experiences while maintaining up-to-date knowledge of hotel operations and events. This role offers solid benefits and a dynamic, art-focused environment.

Responsibilities

• Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.
• Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.
• Set up a comprehensive and up to date guide of local venues and experiences to support the team in delivering informed guest recommendations.
• Be fully informed of hotel operations, VIPs, events, and special requests.
• Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art’beat activities, events and times as well as special requests/arrangements.
• Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay.
• Design and implement the department's SOP’s and service flows.
• Manage all aspects of the concierge & porters’ team, including payroll, training, recruitment, performance and discipline.

Job description

art’otel London Hoxton is seeking an Assistant Head Concierge to support the Head Concierge and ensure outstanding guest experiences in a vibrant Hoxton hotel.

You will lead the concierge team, build local partnerships, and tailor guest services and experiences while maintaining up-to-date knowledge of hotel operations and events. This role offers solid benefits and a dynamic, art-focused environment.