Guest Experience Coordinator - Front Desk & Operations

cw; Brighton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Cushman & Wakefield is seeking a Front of House Coordinator in Brighton to deliver first-class customer service as the primary contact for our client and their clients. You will act as a brand ambassador for both Cushman & Wakefield and the client, managing reception, meeting rooms, visitor flow and office services.

The role requires experience in facilities coordination or office administration, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• Experience in facilities coordination or workplace services, or reception management.
• Strong customer service and stakeholder management skills.
• Excellent organizational abilities with multi-priority handling.
• Experience with facilities management, procurement, or finance systems preferred.
• Proficient with Microsoft Office applications.
• Professional, proactive, and detail-oriented communication.

Responsibilities

• Manage reception services, meeting room bookings, visitor management and front-of-house operations.
• Act as main contact for employees, visitors, contractors and service providers.
• Coordinate office services: mail, catering, stationery, consumables and hot desk management.
• Log, monitor and track facilities requests using the Facilities Management system (FAMIS 360).
• Support maintenance activities and ensure timely completion of work orders and records.
• Maintain contractor documentation including insurance certificates and RAMS.
• Process purchase orders, invoices and expense tracking through procurement systems (e.g., Ariba).
• Maintain facilities documentation, reports and operational records.
• Support internal events, travel bookings and meeting arrangements as required.
• Conduct workplace inspections to ensure a safe, clean environment.

Skills

Customer service

Stakeholder management

Organizational skills

Microsoft Office

Communication skills

Tools

FAMIS 360

Ariba

Job description

Cushman & Wakefield is seeking a Front of House Coordinator in Brighton to deliver first-class customer service as the primary contact for our client and their clients. You will act as a brand ambassador for both Cushman & Wakefield and the client, managing reception, meeting rooms, visitor flow and office services.

The role requires experience in facilities coordination or office administration, strong organizational skills, and proficiency with Microsoft Office.