Front of House Coordinator

cw; Brighton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Cushman & Wakefield is seeking a Front of House Coordinator in Brighton to deliver first-class customer service as the primary contact for our client and their clients. You will act as a brand ambassador for both Cushman & Wakefield and the client, managing reception, meeting rooms, visitor flow and office services.

The role requires experience in facilities coordination or office administration, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• Experience in facilities coordination or workplace services, or reception management.
• Strong customer service and stakeholder management skills.
• Excellent organizational abilities with multi-priority handling.
• Experience with facilities management, procurement, or finance systems preferred.
• Proficient with Microsoft Office applications.
• Professional, proactive, and detail-oriented communication.

Responsibilities

• Manage reception services, meeting room bookings, visitor management and front-of-house operations.
• Act as main contact for employees, visitors, contractors and service providers.
• Coordinate office services: mail, catering, stationery, consumables and hot desk management.
• Log, monitor and track facilities requests using the Facilities Management system (FAMIS 360).
• Support maintenance activities and ensure timely completion of work orders and records.
• Maintain contractor documentation including insurance certificates and RAMS.
• Process purchase orders, invoices and expense tracking through procurement systems (e.g., Ariba).
• Maintain facilities documentation, reports and operational records.
• Support internal events, travel bookings and meeting arrangements as required.
• Conduct workplace inspections to ensure a safe, clean environment.

Skills

Customer service

Stakeholder management

Organizational skills

Microsoft Office

Communication skills

Tools

FAMIS 360

Ariba

Job description

Job Title

Front of House Coordinator

Job Description Summary

The Front of House Coordinator role has overall responsibility for delivering first class customer service to our client and ultimately their clients, you are the main point of contact for all service requirements and will act as a brand ambassador for both out client and C&W.

Job Description

Key Responsibilities

• Manage reception services, meeting room bookings, visitor management, and front-of-house operations.
• Act as a key point of contact for employees, visitors, contractors, and service providers.
• Coordinate office services, including mail, couriers, catering, stationery, consumables, and hot desk management.
• Log, monitor, and track facilities requests and maintenance activities through the Facilities Management system (FAMIS 360).
• Support reactive and planned maintenance activities, ensuring timely completion of work orders and accurate record keeping.
• Maintain contractor documentation, including insurance certificates, RAMS, permits, and site inductions.
• Process purchase orders, invoices, and expense tracking through procurement and finance systems (e.g., Ariba).
• Maintain facilities documentation, reports, stock levels, and operational records.
• Support internal events, executive services, travel bookings, and meeting arrangements as required.
• Conduct routine workplace inspections to ensure a safe, clean, and well-maintained environment.

Key Requirements

• Previous experience in facilities coordination, workplace services, office administration, or reception management.
• Strong customer service and stakeholder management skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Experience working with facilities management, procurement, or finance systems is preferred.
• Proficient in Microsoft Office applications.
• Professional, proactive, and detail-oriented with strong communication skills.

Cushman & Wakefield is an equal opportunity / affirmative action employer.

All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic.

Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace.

If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”