Front Desk & Visitor Experience Coordinator

cw; Basildon; On-site; GBP 22,000 - 26,000; Full time

Job summary

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The Front of House Receptionist delivers a professional, welcoming front-of-house service to visitors, staff, and contractors.

The role supports reception operations, including visitor management, meeting room coordination, mail handling, and AV setup, with collaboration across Facilities, Events, and housekeeping to ensure a smooth and safe on-site experience.

Qualifications

• Proven relevant experience in a customer-facing role within facilities or hospitality.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confident working independently and taking initiative.
• Proficient in Microsoft Office and other workplace systems.

Responsibilities

• Deliver front-of-house services, ensuring a professional, welcoming experience for visitors, staff and contractors.
• Greet visitors, manage enquiries, and handle incoming calls and emails.
• Manage meeting room bookings and ensure spaces are prepared to required standards.
• Maintain cleanliness and readiness of reception areas.
• Accurately record visitor and contractor details, ensuring compliance with site procedures.
• Provide mail handling, deliveries, and general office support tasks.
• Assist with AV setup and troubleshooting for meetings and events.
• Coordinate with Facilities, Events, Housekeeping, and other teams to support site operations.
• Respond to requests and resolve queries using site knowledge and internal resources.
• Provide local information and directions to visitors.

Skills

Customer-facing experience

Communication skills

Organisational skills

Independent working

Microsoft Office

Tools

Microsoft Office

Job description

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The Front of House Receptionist delivers a professional, welcoming front-of-house service to visitors, staff, and contractors.

The role supports reception operations, including visitor management, meeting room coordination, mail handling, and AV setup, with collaboration across Facilities, Events, and housekeeping to ensure a smooth and safe on-site experience.