Guest Experience Lead – Front Desk & Meetings

Cushman & Wakefield; Basildon; On-site; GBP 20,000 - 28,000; Full time

Job summary

Cushman & Wakefield is seeking a Front of House Receptionist to deliver a welcoming, efficient reception experience for visitors, staff and contractors in London and surrounding areas.

The role requires confident communication, strong organisational skills, and the ability to manage multiple tasks such as visitor management, meeting room coordination, and general office support. Proactive, professional, and team-oriented candidates will thrive in this environment.

Qualifications

• Proven experience in a customer-facing role, ideally in facilities or hospitality.
• Strong communication, interpersonal, and problem-solving abilities.
• Excellent organizational skills with a detail-oriented approach.

Responsibilities

• Greet and assist visitors, staff, and contractors in a professional manner.
• Manage visitor registrations, enquiries, calls and emails with courtesy and efficiency.
• Coordinate meeting room bookings, setup, and post-event reset to standard.
• Support mailroom duties, deliveries, and general office tasks as required.
• Assist with audiovisual setup and troubleshooting for meetings and events.
• Coordinate with Facilities, Events and Housekeeping to ensure smooth site operations.

Skills

Customer-facing experience

Excellent communication skills

Organisational skills

Initiative

Tools

Microsoft Office

Job description

Cushman & Wakefield is seeking a Front of House Receptionist to deliver a welcoming, efficient reception experience for visitors, staff and contractors in London and surrounding areas.

The role requires confident communication, strong organisational skills, and the ability to manage multiple tasks such as visitor management, meeting room coordination, and general office support. Proactive, professional, and team-oriented candidates will thrive in this environment.