Guest Experience Coordinator (9-Month FTC)

Sodexo; Glasgow; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Programme

24/7 virtual GP access

Discounts for you and your family

Financial wellbeing tools and pension

Cycle to Work scheme

Job summary

Sodexo is seeking a friendly Reception Administrator in Glasgow to cover a 9‑month fixed‑term contract for maternity leave. You will be the first point of contact for visitors, handle calls and emails, and support daily operations in a busy reception area.

Ideal candidates will have prior reception or administrative experience, strong communication skills, and a proactive, team‑oriented approach to keeping the service running smoothly.

Qualifications

• Previous experience in a receptionist or administrative role.
• Excellent communication and customer service skills.
• Ability to follow Health and Safety procedures and workplace guidelines.
• Good organisational skills and the ability to complete tasks to a high standard.
• A positive, flexible approach and the ability to work well as part of a team.
• Ability to work independently, use your own initiative and support the smooth running of the service

Responsibilities

• Carry out general reception and administrative duties, including answering calls, processing emails, filing, paperwork and maintaining designated areas to the required service standards.
• Provide excellent customer service, respond to queries and complaints promptly, and report any issues to the Lead Receptionist.
• Issue keys, assist with mailroom duties, operate the till and complete cashing-up procedures, following profit protection and site security processes.
• Maintain cleanliness and replenish refreshments, including tea, coffee, milk and sugar, ensuring cleaning equipment and materials are used safely following appropriate training.
• Follow all health and safety, food safety, COSHH, security and personal protective equipment requirements, reporting maintenance issues, hazards and risks immediately.
• Support the wider team with meetings, furniture movement, relevant paperwork, building security and additional reception or cleaning duties, including holiday and sickness cover when required

Skills

Reception experience

Customer service

Communication skills

Organisational skills

Team player

Job description

Sodexo is seeking a friendly Reception Administrator in Glasgow to cover a 9‑month fixed‑term contract for maternity leave. You will be the first point of contact for visitors, handle calls and emails, and support daily operations in a busy reception area.

Ideal candidates will have prior reception or administrative experience, strong communication skills, and a proactive, team‑oriented approach to keeping the service running smoothly.