Guest Experience Concierge - Luxury Front Desk

Leonardo Hotels; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training programmes

Job summary

NYX Hotel London Holborn is seeking a friendly Receptionist to ensure smooth front office operations and deliver a warm, 5-star welcome to guests. You’ll manage check-in and check-out, handle guest inquiries, and support a busy, vibrant team in a luxury hotel environment.

As part of the Leonardo Hotels portfolio, you’ll represent the NYX brand with professionalism, contribute ideas for guest experiences, and collaborate with other departments to create memorable stays in the city.

Responsibilities

• Organising all aspects of the check-in and check-out processes.
• Offer guests the real 5-star treatment and local recommendations.
• Be an ambassador for NYX Hotel London Holborn and the Leonardo Hotels estate.

Job description

NYX Hotel London Holborn is seeking a friendly Receptionist to ensure smooth front office operations and deliver a warm, 5-star welcome to guests. You’ll manage check-in and check-out, handle guest inquiries, and support a busy, vibrant team in a luxury hotel environment.

As part of the Leonardo Hotels portfolio, you’ll represent the NYX brand with professionalism, contribute ideas for guest experiences, and collaborate with other departments to create memorable stays in the city.