Evening Guest Experience Host – Front Desk & Night Reception

Locke Hotels; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Locke Hotels in London is seeking a welcoming Night Receptionist to be the face of the brand from check-in to check-out, delivering outstanding guest experiences. You’ll work as part of the night team, handle reservations and inquiries, and help guests feel instantly at home.

Join a culture that values curiosity, humanity, and authentic hospitality, with flexible working patterns and opportunities to grow within the edyn group.

Qualifications

• Are you a natural host? A people person with next-level organisational skills.
• You’ll be a key member of the night reception team and the face of the Locke brand.
• Experience delivering a seamless, welcoming guest experience is valued.

Responsibilities

• Welcome guests during check-in and check-out, ensuring a seamless experience.
• Manage reservations and queries online, by email, on the phone and in person with a can-do attitude.
• Handle out-of-hours guest queries for other edyn properties.

Job description

Locke Hotels in London is seeking a welcoming Night Receptionist to be the face of the brand from check-in to check-out, delivering outstanding guest experiences. You’ll work as part of the night team, handle reservations and inquiries, and help guests feel instantly at home.

Join a culture that values curiosity, humanity, and authentic hospitality, with flexible working patterns and opportunities to grow within the edyn group.