Guest Experience Concierge — Front Desk Reception

Malmaison; Harrogate; On-site; GBP 15,153 - 20,664; Full time

Benefits offered by this job

Monthly incentives

Apprenticeship/Training

Career progression

Job summary

Hotel du Vin in Harrogate seeks a friendly receptionist to join our team. You will greet guests, manage inquiries, and uphold our high service standards.

This role offers a permanent contract with a base hourly rate and additional monthly incentives, plus opportunities for internal development within the Hotel du Vin/Malmaison brand. Ideal candidates will have hospitality experience, excellent communication, and a passion for guest service.

Qualifications

• Friendly, passionate and energetic receptionist required.
• Strong guest service and communication skills essential.
• Willingness to learn and develop within the brand.

Responsibilities

• Be the face of Hotel du Vin, greeting guests on arrival.
• Handle guest inquiries and support during their stay.
• Contribute to a warm, memorable guest experience and brand standards.

Skills

Hospitality experience

Customer service

Excellent communication

Tools

POS Systems

Job description

Hotel du Vin in Harrogate seeks a friendly receptionist to join our team. You will greet guests, manage inquiries, and uphold our high service standards.

This role offers a permanent contract with a base hourly rate and additional monthly incentives, plus opportunities for internal development within the Hotel du Vin/Malmaison brand. Ideal candidates will have hospitality experience, excellent communication, and a passion for guest service.