Receptionist

Malmaison; Harrogate; On-site; GBP 15,153 - 20,664; Full time

Benefits offered by this job

Monthly incentives

Apprenticeship/Training

Career progression

Job summary

Hotel du Vin in Harrogate seeks a friendly receptionist to join our team. You will greet guests, manage inquiries, and uphold our high service standards.

This role offers a permanent contract with a base hourly rate and additional monthly incentives, plus opportunities for internal development within the Hotel du Vin/Malmaison brand. Ideal candidates will have hospitality experience, excellent communication, and a passion for guest service.

Qualifications

• Friendly, passionate and energetic receptionist required.
• Strong guest service and communication skills essential.
• Willingness to learn and develop within the brand.

Responsibilities

• Be the face of Hotel du Vin, greeting guests on arrival.
• Handle guest inquiries and support during their stay.
• Contribute to a warm, memorable guest experience and brand standards.

Skills

Hospitality experience

Customer service

Excellent communication

Tools

POS Systems

Job description

Receptionist, Hotel Du Vin

£12.80 (plus monthly incentives), 12 Hours Permanent Contract Harrogate

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.