Guest Experience Supervisor

Hotel Du Vin; Cambourne; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Heavily discounted Staff Room Rates

Friends and Family Room Rate 50%

35% off dining in Brasseries/Bistros

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes up to £1500

Complimentary stays on anniversaries

Wagestream pay access

Wellness & National Campaign Days

Job summary

Hotel du Vin in Cambridge, United Kingdom, is seeking a friendly Reception Supervisor. You will be the face of the hotel, delivering celebrity service while handling guest queries with care and efficiency.

The role offers a competitive salary (£28,500) for a 40-hour week and permanent employment. The team emphasizes development, exceptional dining and a brand you will be proud of, with extensive staff perks and wellbeing initiatives.

Responsibilities

• Welcome guests at check-in and check-out with warm, professional service.
• Resolve guest questions and requests to ensure a seamless stay.
• Coordinate with housekeeping and other departments to deliver a superb guest experience.

Job description

Hotel du Vin in Cambridge, United Kingdom, is seeking a friendly Reception Supervisor. You will be the face of the hotel, delivering celebrity service while handling guest queries with care and efficiency.

The role offers a competitive salary (£28,500) for a 40-hour week and permanent employment. The team emphasizes development, exceptional dining and a brand you will be proud of, with extensive staff perks and wellbeing initiatives.