Front Desk Concierge – Guest Experience

Leonardo Hotels; Croydon; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Special rates

Recognition scheme

Talent referrals

Wellbeing calendar

Training programmes

Job summary

Leonardo Hotels is seeking a Receptionist to support the Front Office team in delivering memorable guest experiences at our Croydon property. You will act as a hotel ambassador, warmly welcoming guests, guiding them through check-in and check-out, and collaborating with other departments to uphold brand standards.

You’ll thrive in a busy, vibrant team, offering a 5-star level of service and practical hospitality know-how, while contributing to a culture of respect and fairness across the hotel.

Responsibilities

• Manage check-in and check-out processes with efficiency and a warm, guest-focused approach.
• Provide local recommendations and guidance to guests to enhance their stay.

Job description

Leonardo Hotels is seeking a Receptionist to support the Front Office team in delivering memorable guest experiences at our Croydon property. You will act as a hotel ambassador, warmly welcoming guests, guiding them through check-in and check-out, and collaborating with other departments to uphold brand standards.

You’ll thrive in a busy, vibrant team, offering a 5-star level of service and practical hospitality know-how, while contributing to a culture of respect and fairness across the hotel.