Guest Experience Front Desk Concierge (Part-Time)

Leonardo Hotels; City of Edinburgh; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training programmes with progression

Job summary

Leonardo Hotels Edinburgh Haymarket is seeking a part-time Receptionist to support the smooth operation of the Front Office and be the warm face guests first meet.

You will handle check-in and check-out, offer local recommendations, and maintain our 5-star service standards while working closely with other hotel teams. We value a friendly, dependable attitude and strong organisational skills, with clear progression opportunities within Leonardo Hotels.

Qualifications

• Be passionate to make a difference and bring ideas to the table.
• Be courteous to guests and colleagues at all times.
• Use savvy knowledge to offer guidance and local recommendations for a great stay in the city.
• Have top-notch organisational skills.
• Be dependable and a reassuring influence for guests.

Responsibilities

• Handle check-in and check-out processes for guests.
• Be an ambassador for the hotel and Leonardo Hotels estate.
• Provide a warm, friendly guest experience and resolve routine queries.

Skills

Friendly personality

Organisational skills

Guest service mindset

Local knowledge

Job description

Leonardo Hotels Edinburgh Haymarket is seeking a part-time Receptionist to support the smooth operation of the Front Office and be the warm face guests first meet.

You will handle check-in and check-out, offer local recommendations, and maintain our 5-star service standards while working closely with other hotel teams. We value a friendly, dependable attitude and strong organisational skills, with clear progression opportunities within Leonardo Hotels.