Guest Experience Concierge | Front Desk (32h/wk)

Delta Hotels by Marriott Liverpool City Centre; Liverpool; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Training and development

Job summary

Delta Hotels by Marriott Liverpool City Centre is seeking a Front Office Associate/Receptionist for a 32-hour-per-week role on a permanent contract. You will welcome guests, handle check-in/out, and assist with inquiries while contributing to a welcoming atmosphere and consistent service standards.

Join a team that values guest satisfaction, professional appearance, and collaborative spirit. Training and development opportunities are available within Marriott's global network.

Qualifications

• Related Work Experience: At least 1 year of customer service experience.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Skills

Customer service

Job description

Delta Hotels by Marriott Liverpool City Centre is seeking a Front Office Associate/Receptionist for a 32-hour-per-week role on a permanent contract. You will welcome guests, handle check-in/out, and assist with inquiries while contributing to a welcoming atmosphere and consistent service standards.

Join a team that values guest satisfaction, professional appearance, and collaborative spirit. Training and development opportunities are available within Marriott's global network.