Receptionist

Principal Hayley Hotels; Reading; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free meals on duty

Leisure Club access

Birthday day off + £20 voucher

Annual 2-night stay with dinner

Staff discounts on stays and F&B

28 days holiday increasing to 33 days

Job summary

De Vere Wokefield Estate, just outside Reading, is seeking a friendly Receptionist to welcome guests and deliver exceptional service across early, mid and late shifts, including weekends on a rota. The role requires flexibility and a customer-first mindset.

You will use IT systems (Opera familiarisation is advantageous) and join a full-time team at a prestigious estate offering extensive facilities and benefits.

Qualifications

• Experience in the hospitality industry or a similar role.
• Effective communication and the ability to build strong relationships with guests and colleagues.
• Punctuality and good personal presentation.

Responsibilities

• Greet guests and provide a warm welcome at reception.
• Handle guest requests efficiently and resolve issues to ensure memorable stays.
• Operate IT systems and bookings; training will be provided if needed.

Skills

Hospitality experience

Communication skills

Punctuality & presentation

IT systems familiarity

Tools

Opera PMS

Job description

Join our team as a Receptionist at De Vere Wokefield Estate and play a crucial role in ensuring our guests' expectations are not only met but exceeded., As a Receptionist, you'll be the friendly face that greets our guests, making them feel welcome from the moment they arrive. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure their stay is memorable. This is a full-time position that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-10.30pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.

• Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
• Effective communication skills and the ability to build strong relationships with colleagues and guests
• Punctuality and good personal presentation
• Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).

Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.

De Vere Wokefield Estate set in 250 acres of rural Berkshire parkland is home to a historic Mansion House filled with traditional features and the contemporary Wokefield Place that offers state of the art facilities. It has 376 bedrooms and suites, 39 meeting rooms with large event space and a high tech dedicated conference building, an 18-hole PGA approved championship golf course and leisure club. Benedict's Bar, The 1560 Restaurant, The View Restaurant, Burr & Co. coffee shop and a deli are some of our amazing food and beverage options at Wokefield Estate: there really is something for everyone. Your commute: just outside Reading, we're 10 minutes from J11 of the M4, with fast and direct trains from London Paddington to Reading Train station. We also offer subsidised travel to our colleagues who work at Wokefield Estate. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

In return you will receive £13 per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels and free use of our leisure facilities to name just a few!, The Pay & Benefits: At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That's why we are proud to offer the following benefits for the role of Receptionist.

• £13 per hour
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• 28 days holiday each year (increasing annually up to 33 days)
• Venue closure over the Christmas period allowing you time off to enjoy the festive season
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.