Guest Experience Concierge — Elevate Hospitality

Hilton; Greater London; Sur place; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Travel perks

Stock purchase program

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Résumé du poste

Hilton is seeking a Concierge to brighten guests' days by delivering memorable hospitality experiences. You will assist with special requests, provide local information, and coordinate personalized services to ensure a standout stay.

Join a team that values integrity, leadership, teamwork, and a sense of ownership, with a focus on delivering warm hospitality across all guest interactions.

Qualifications

Responsabilités

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

Description du poste

Hilton is seeking a Concierge to brighten guests' days by delivering memorable hospitality experiences. You will assist with special requests, provide local information, and coordinate personalized services to ensure a standout stay.

Join a team that values integrity, leadership, teamwork, and a sense of ownership, with a focus on delivering warm hospitality across all guest interactions.