Guest Experience Ambassador

Hilton; West of England; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Travel and food discounts

Free Car Park

Free bus fares

28 days holiday

Discounted meals

Discounted health cover

Pension scheme

Referral program

High street discounts

Free uniform

Personal development programs

Job summary

Join Hilton and be part of an award-winning culture where exceptional experiences are created for guests. In this role, you will greet and assist guests, ensuring a warm welcome and efficient check-in and check-out processes.

Your local knowledge will enhance their stay, while your teamwork abilities will help resolve guest requests effectively. Hilton values passion, integrity, and accountability among team members, making it a great workplace for career growth.

Qualifications

• A passion for spreading hospitality.
• Integrity and accountability.
• Teamwork and leadership abilities.

Responsibilities

• Greet guests upon arrival and complete the check-in process.
• Process guest departures and handle payments accurately.
• Demonstrate hotel knowledge and assist with inquiries.
• Use up-selling techniques to recommend amenities.
• Respond to guest requests and resolve concerns promptly.

Job description

Join Hilton and be part of an award-winning culture where exceptional experiences are created for guests. In this role, you will greet and assist guests, ensuring a warm welcome and efficient check-in and check-out processes.

Your local knowledge will enhance their stay, while your teamwork abilities will help resolve guest requests effectively. Hilton values passion, integrity, and accountability among team members, making it a great workplace for career growth.