Guest Service Agent

Hilton; West of England; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Travel and food discounts

Free Car Park

Free bus fares

28 days holiday

Discounted meals

Discounted health cover

Pension scheme

Referral program

High street discounts

Free uniform

Personal development programs

Job summary

Join Hilton and be part of an award-winning culture where exceptional experiences are created for guests. In this role, you will greet and assist guests, ensuring a warm welcome and efficient check-in and check-out processes.

Your local knowledge will enhance their stay, while your teamwork abilities will help resolve guest requests effectively. Hilton values passion, integrity, and accountability among team members, making it a great workplace for career growth.

Qualifications

• A passion for spreading hospitality.
• Integrity and accountability.
• Teamwork and leadership abilities.

Responsibilities

• Greet guests upon arrival and complete the check-in process.
• Process guest departures and handle payments accurately.
• Demonstrate hotel knowledge and assist with inquiries.
• Use up-selling techniques to recommend amenities.
• Respond to guest requests and resolve concerns promptly.

Job description

Job Description

Exceptional Hospitality Starts with You

Our World Of Rewards

• Travel and food discounts: - discounted hotel nights plus 50% off F&B (subject to individual outlets)
• Free Car Park
• Free bus fares to andfrom the city center. (A1,A3 & A4)
• Holiday: 28 daysincluding bank holidays (increasing yearly)
• Discounted meals on duty
• Discounted dental and health cover
• Pension scheme
• £200 Team Member Referral Program
• High street discounts: with Perks at Work
• Free uniform
• Grow your career!
• Personal Development: programmes designed to support your career and achieve your goals

Responsibilities

Here’s what you’ll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.