Guest Experience Concierge

NAB-Jones Lang LaSalle Services

Sheffield

On-site

GBP 23,000 - 29,000

Full time

10 days ago

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Job summary

Jones Lang LaSalle (JLL) is seeking a Guest Services Ambassador for our Sheffield site to deliver top-notch client and visitor care. You will manage reception duties, host visitors across the lobby, and coordinate with teams to ensure a seamless experience for all guests.

The role emphasizes a proactive, customer-centric mindset, operating within core hours and maintaining a spotless, welcoming environment. Join a global real estate services leader with opportunities for development.

Qualifications

Proven track record in fast-paced customer service settings with multiple priorities.

Responsibilities

To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey
To host the main reception area energising the space and creating lasting impressions
To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach
Liaising with PA/EA teams, clients & visitors and providing excellent customer service – creating “wow” moments when the opportunity arises
Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately
Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
Continually develop expertise of business operation and client knowledge to exceed in service delivery