Guest Services Ambassador

Jones Lang LaSalle Incorporated; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Sheffield is recruiting a Guest Services Ambassador to provide premium visitor care and reception duties, based in the lobby, with 40-hour week and 07:30–17:30 shifts.

You will host visitors, answer enquiries, liaise with teams, and ensure spaces are immaculate, reporting issues promptly.

Qualifications

• Fast-paced customer service experience handling multiple requests.
• Proficient with MS Office applications (Outlook, Word, Excel, Teams).
• Experience welcoming visitors and managing front desk operations in a professional environment.
• Positive, proactive attitude with a solution-focused mindset.

Responsibilities

• Provide service excellence with a warm, courteous welcome to all visitors.
• Host the main reception area and energise the space.
• Act as information point for local area and concierge-style liaison between clients and hosts.
• Fluency in interacting with internal and external VIPs to deliver service excellence.
• Communicate effectively within the team to ensure smooth transitions across the building.
• Coordinate with PA/EA teams, clients and visitors to deliver excellent customer service.
• Keep visitor and client spaces immaculate and report issues promptly.
• Handle enquiries in person, by phone, or email promptly and professionally.
• Continually develop knowledge of business operations and client needs to exceed service delivery.

Skills

Fast-paced customer service

Front desk operations

Positive proactive attitude

Adaptable to change

MS Office proficiency

Tools

Microsoft Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.

The role of a Guest Services Ambassador is to provide the highest levels of client and visitor care. To provide service excellence and to ensure that the visitor experience is seamless, and all reception duties are attended to. Responsible for the guest service duties onsite, supporting each element of the guest service operation, and ensuring that all functions are carried out in accordance with stipulated protocols and procedures. A guest services who has an instinctive customer centric approach that anticipates our HSBC colleagues & customer’s needs and lives the CX Vision: “We pledge to create exceptional, memorable experiences for HSBC colleagues and customers” This role reports to the Workspace Experience and Operations Manager

Working hours/pattern Core service hours of Guest Services are 07.30-17.30. These hours are covered by the team on a shift rota basis, working Monday to Fridays, 40 hours per week.

About the role: Role is primarily hosting role requiring standing, walking and hosting visitors during the course of the day (1 hour at a time minimum). The role is based in the lobby, reception areas. Additional this would cover across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to and visitors are hosted to ensure a smooth operation is carried out in the building.

Key responsibilities

• Service Excellence To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey
• To host the main reception area energising the space and creating lasting impressions
• To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach
• Fluency of both internal and external VIPs to constantly recognise and deliver service excellence
• Communication between team members to ensure smooth transitions throughout the building
• Liaising with PA/EA teams, clients & visitors and providing excellent customer service – creating “wow” moments when the opportunity arises
• Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
• Continually develop expertise of business operation and client knowledge to exceed in service delivery

Experience and Skills Required

• Proven track record in fast-paced customer service settings where you've successfully managed multiple requests and priorities
• Comfortable using Microsoft Office applications (Outlook, Word, Excel, Teams) for daily tasks
• Previous experience welcoming visitors and managing front desk operations in a professional environment
• Positive, proactive attitude with a solution-focused mindset
• Adaptable approach to changing priorities and workplace needs

Location: On-site –Sheffield, GBR

Job Tags: Hiring

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.