Front of House Coordinator | Guest Services & Admin

NAB-Jones Lang LaSalle Services; Ashford; On-site; GBP 21,000 - 29,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a professional Receptionist for our Feltham, GBR site. You will deliver an outstanding customer service experience to residents and guests, act as the first point of contact, greet visitors, and coordinate front-of-house activities across shifts.

You will support the Front of House Team Leader and contribute to consistent service delivery, ensuring the reception area remains welcoming, well-organised, and aligned with HSE and company standards.

Qualifications

• At least 2 years during operating within a customer service environment providing guest and/or reception services to the highest standard.
• Strong customer service experience in a high profile environment is required.
• Ability to memorise names and recognise individuals’ details and needs.
• Excellent computer skills and the ability to learn new software and systems.

Responsibilities

• Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries.
• Ensure guests are greeted and welcomed courteously and their needs are anticipated at all times.
• Proactively assist guests with luggage on arrival and manage bag-tagging and storage where applicable.
• Administer bookings for meeting rooms and inductions and maintain daily activity spreadsheets and shift checklists.
• Be competent in the use of a range of IT systems and ensure reception area visuals are maintained.

Skills

Customer service

Communication

Problem solving

Memory for names

Team player

Time management

Organisational skills

Computer skills

Reservation systems

Tools

Hotel reservation system

IT systems

Job description

Jones Lang LaSalle (JLL) is seeking a professional Receptionist for our Feltham, GBR site. You will deliver an outstanding customer service experience to residents and guests, act as the first point of contact, greet visitors, and coordinate front-of-house activities across shifts.

You will support the Front of House Team Leader and contribute to consistent service delivery, ensuring the reception area remains welcoming, well-organised, and aligned with HSE and company standards.