Guest Experience & Front Desk Specialist

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Benefits package

Wellbeing support

Job summary

Jones Lang LaSalle Incorporated is seeking aReceptionist to deliver exceptional front-of-house customer service at a premium site. You will welcome guests, manage registrations, issue passes and support the Front of House Team Leader in day-to-day operations.

The role requires strong communication, a proactive service mindset, and the ability to multi-task across bookings, visitor management and general administration within a corporate environment.

Qualifications

• At least 2 years’ experience in a customer service environment providing guest and/or reception services to the highest standard.
• Demonstrates confidence and authority in customer interactions.
• Proactive problem solving to exceed customer expectations.

Responsibilities

• Provide an exceptional Customer Service experience to site residents and guests, acting as a single point of contact.
• Greet and assist guests, issue passes and explain safety procedures.
• Manage reception hours 07:00–18:00 with rota coordination.
• Book taxis, cars and meeting rooms; assist with inductions.
• Maintain the reception area and contribute to the visual standards.
• Complete daily activity spreadsheets and area audits.

Skills

Customer service

Memory for names

Problem solving

Team player

Computer skills

Hotel reservations

Tools

Hotel reservation system

Job description

Jones Lang LaSalle Incorporated is seeking aReceptionist to deliver exceptional front-of-house customer service at a premium site. You will welcome guests, manage registrations, issue passes and support the Front of House Team Leader in day-to-day operations.

The role requires strong communication, a proactive service mindset, and the ability to multi-task across bookings, visitor management and general administration within a corporate environment.