Guest Experience Concierge

The Lifestyle Group; Newport; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Full-time employment

Professional development

Career progression

Brand experience

Job summary

Hard Rock Hotel Malta is seeking a personable Guest Relations Executive to join our team. You will be the friendly face guiding guests, addressing enquiries, and ensuring memorable experiences with a proactive, guest-centric approach.

Responsibilities include coordinating VIP arrivals, managing guest feedback, and collaborating with Front Office, Housekeeping and F&B to deliver seamless service. A strong hospitality mindset and English proficiency are essential.

Qualifications

• Previous guest relations or front office experience is preferred.
• Excellent communication and interpersonal skills.
• Genuine passion for hospitality and personalised guest experiences.

Responsibilities

• Welcome and engage with guests for a warm, personalised experience.
• Act as a point of contact for inquiries, requests and concerns.
• Monitor guest satisfaction and identify opportunities to enhance the experience.
• Coordinate VIP arrivals and special occasions with personalised amenities.
• Build relationships with regular guests and VIPs.
• Handle complaints with professional service recovery and follow-up.
• Conduct regular guest interactions to gather feedback and ensure satisfaction.
• Liaise with Front Office, Housekeeping, F&B and other departments to fulfill guest requests.

Job description

Hard Rock Hotel Malta is seeking a personable Guest Relations Executive to join our team. You will be the friendly face guiding guests, addressing enquiries, and ensuring memorable experiences with a proactive, guest-centric approach.

Responsibilities include coordinating VIP arrivals, managing guest feedback, and collaborating with Front Office, Housekeeping and F&B to deliver seamless service. A strong hospitality mindset and English proficiency are essential.