Operations Lead - Luxury Hotel (Duty Manager)

The Lifestyle Group; Newport; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Full-time employment

Professional development opportunities

Career progression

Job summary

Hard Rock Hotel Malta seeks an experienced Duty Manager to lead daily hotel operations and ensure exceptional guest experiences. You will oversee multiple departments, uphold brand standards, and act as the on-duty senior operations representative, guiding team members and resolving issues as they arise.

The role requires strong leadership, problem-solving, and clear English communication, with a focus on maintaining service quality and safety across all areas of the property.

Qualifications

• Experience in a Duty Manager or senior operations role in a hotel.
• Strong leadership and decision-making skills.
• Proven ability to handle guest complaints and service recovery.
• Excellent English communication and interpersonal skills.

Responsibilities

• Oversee the daily hotel operations and coordinate between departments.
• Act as senior operations representative on duty during shifts.
• Maintain hotel service standards and brand procedures.
• Monitor guest satisfaction and address complaints promptly.
• Ensure incidents and operational matters are properly recorded and followed up.
• Coordinate with departments to address maintenance and housekeeping needs.

Skills

Leadership

Guest service

Problem solving

Operations coordination

Communication skills

English fluency

Tools

Microsoft Office

Hotel management systems

Job description

Hard Rock Hotel Malta seeks an experienced Duty Manager to lead daily hotel operations and ensure exceptional guest experiences. You will oversee multiple departments, uphold brand standards, and act as the on-duty senior operations representative, guiding team members and resolving issues as they arise.

The role requires strong leadership, problem-solving, and clear English communication, with a focus on maintaining service quality and safety across all areas of the property.