Hard Rock Hotel - Front Office Agent

The Lifestyle Group; Newport; Sur place; GBP 15 000 - 20 000; Plein temps

Avantages offerts par ce poste

Full-time employment

Dynamic, professional environment

Career development opportunities

Luxury lifestyle hotel brand

Résumé du poste

Hard Rock Hotel Malta is seeking enthusiastic Front Office Agents to join our Front Office Team. You will deliver warm welcomes, efficient check-in/check-out, and outstanding guest service in a luxury hotel setting.

Ideal candidates have luxury hospitality experience, strong English, and a professional, team-oriented attitude. Training and career development are provided within a dynamic, internationally recognised brand.

Qualifications

• Previous experience in a luxury hotel front office or reception is preferred.
• Excellent customer service and interpersonal skills.
• Fluent English; additional languages are a plus.
• Strong communication, organisational, and problem-solving abilities.
• Good computer skills and experience with hotel PMS.
• Able to multitask, work under pressure and maintain attention to detail.

Responsabilités

• Welcome guests warmly and ensure a professional check-in/out experience.
• Handle reservations, enquiries, requests, and complaints in a timely manner.
• Provide accurate information about hotel facilities, services and local attractions.
• Manage room allocations, guest accounts, payments and billing transactions.
• Promote hotel services, room upgrades and upselling opportunities to boost revenue.
• Maintain accurate guest records and update information in the PMS.
• Coordinate with Housekeeping, Reservations, Concierge and other departments.
• Handle telephone calls, emails, and guest correspondence professionally.
• Ensure the reception area is clean, organized and presented to high standards.
• Follow hotel policies, procedures and brand standards at all times.
• Perform any other duties as assigned by management.

Connaissances

Front Office

Guest Relations

Customer Service

English Proficiency

Multitasking

Teamwork

Outils

Opera Cloud

Description du poste

At Hard Rock Hotel Malta, we are looking for enthusiastic, professional, and guest-focused individuals to join our Front Office Team as Front Office Agents.

The ideal candidates will have a genuine passion for hospitality and a commitment to delivering exceptional guest experiences in a luxury hotel environment.

Key Responsibilities

• Welcome guests warmly and ensure a professional and efficient check-in and check-out experience.
• Handle guest reservations, enquiries, requests, and complaints in a timely and professional manner.
• Provide accurate information about hotel facilities, services, and local attractions.
• Manage room allocations, guest accounts, payments, and billing transactions.
• Promote hotel services, room upgrades, and upselling opportunities to enhance the guest experience and maximise revenue.
• Maintain accurate guest records and update information within the Property Management System (PMS).
• Coordinate closely with Housekeeping, Reservations, Concierge, and other departments to ensure smooth daily operations.
• Handle telephone calls, emails, and guest correspondence professionally.
• Ensure the reception area is clean, organised, and presented to the highest standards.
• Follow hotel policies, procedures, and brand standards at all times.
• Perform any other duties that may be assigned by management.

Requirements

• Previous experience in a Front Office, Reception, Guest Relations, or similar customer-facing role, preferably within a luxury hotel.
• Excellent customer service and interpersonal skills.
• A professional, friendly, and welcoming personality.
• Excellent command of English; additional languages will be considered an asset.
• Strong communication, organisational, and problem-solving skills.
• Good computer skills and experience using hotel Property Management Systems; knowledge of Opera Cloud will be considered an advantage.
• Ability to handle guest complaints and challenging situations professionally.
• Ability to multitask, work under pressure, and maintain attention to detail.
• A positive attitude and genuine passion for hospitality.
• Ability to work independently and as part of a team.
• Flexibility to work shifts, including nights, weekends, and public holidays.
• Applicants must either be currently residing in Malta or hold a valid EU passport.

What We Offer

• Full-time employment within an established hospitality group.
• A dynamic, supportive, and professional working environment.
• Opportunities for training and career development.
• The opportunity to work within a luxury lifestyle hotel under an internationally recognised brand.