Luxury Spa Director: Elevate Guest Experience and Revenue

The Lifestyle Group; Newport; Presencial; GBP 55 000 - 76 000; Tempo integral

Resumo da oferta

Hard Rock Hotel Malta is seeking an experienced Spa Manager to lead a large, luxury spa operation and deliver a premium guest experience. You will drive commercial performance, manage a sizeable team of therapists and reception staff, and uphold five-star service standards across every guest touchpoint.

The role emphasizes operational excellence, revenue growth, and strong leadership within a premium international hospitality brand.

Qualificações

• Proven management experience within a large luxury spa operation.
• Previous experience in a five-star hotel, luxury resort or premium international spa environment is strongly preferred.
• Strong operational knowledge of spa, beauty, wellness and treatment environments.
• Demonstrated experience leading and developing a substantial spa team.
• Strong commercial awareness with hands-on experience managing budgets, revenue targets, payroll, costs and KPIs.
• Fluent spoken and written English.

Responsabilidades

• Lead the overall operation of the spa, ensuring consistently high standards of service, presentation and guest experience.
• Manage, motivate and develop a sizeable team of therapists, reception and spa professionals.
• Establish and maintain five-star luxury service standards throughout the guest journey.
• Oversee treatment capacity, reservations, scheduling and workforce planning to maximise productivity and revenue.
• Drive spa revenue through treatments, retail sales, memberships, packages and other commercial opportunities.
• Manage budgets, payroll costs, departmental expenses and financial performance.
• Monitor KPIs, revenue performance, guest satisfaction and team productivity, taking action where required.
• Manage stock, inventory, professional products, retail products and operational supplies.
• Ensure the highest standards of hygiene, health, safety and operational compliance.
• Handle guest feedback and service recovery professionally and effectively.
• Develop attractive treatment menus, wellness programmes, packages and promotions in line with market trends and guest demand.
• Build a strong training and development culture within the spa team.
• Work closely with Hotel Operations, Sales & Marketing and other departments to maximise the spa’s visibility and commercial potential.

Conhecimentos

Spa management

Team leadership

Budgeting

Revenue growth

Guest experience

KPI monitoring

Operational excellence

English fluency

Ferramentas

Spa management system

Descrição da oferta de emprego

Hard Rock Hotel Malta is seeking an experienced Spa Manager to lead a large, luxury spa operation and deliver a premium guest experience. You will drive commercial performance, manage a sizeable team of therapists and reception staff, and uphold five-star service standards across every guest touchpoint.

The role emphasizes operational excellence, revenue growth, and strong leadership within a premium international hospitality brand.