Guest Experience Concierge

Roe Restaurant; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free welcome lunch for you and a guest

50% restaurant discounts across the RO

25% Friends and Family discounts

Staff meal during your shift

Increased holiday entitlement

Career progression

Job summary

ROE is seeking a friendly and professional Receptionist to welcome guests from arrival to departure at our Wood Wharf restaurant. You will manage reservations, assist with inquiries, and support the front-of-house team to maximise guest satisfaction and table occupancy.

The ideal candidate has experience as a Receptionist/Host in a quality hospitality setting, with excellent customer service, strong organizational skills, and the ability to multitask under pressure.

Qualifications

• Previous experience as a Receptionist or Host in a high-quality hospitality environment.
• Exceptional customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• A team player with a positive and proactive attitude.

Responsibilities

• Greet guests with a warm and professional demeanour, ensuring a positive first impression.
• Manage reservations, seating arrangements, and guest flow to optimize the dining experience.
• Handle phone and email inquiries, providing accurate information and assisting with bookings.
• Work closely with the front-of-house and management team to ensure seamless service.
• Maintain an organized and efficient reception area.
• Assist with special requests and accommodate guest needs whenever possible.

Skills

Customer service

Communication

Organization

Multitasking

Team player

Tools

Seven Rooms

Job description

ROE is seeking a friendly and professional Receptionist to welcome guests from arrival to departure at our Wood Wharf restaurant. You will manage reservations, assist with inquiries, and support the front-of-house team to maximise guest satisfaction and table occupancy.

The ideal candidate has experience as a Receptionist/Host in a quality hospitality setting, with excellent customer service, strong organizational skills, and the ability to multitask under pressure.