Receptionist

Roe Restaurant; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free welcome lunch for you and a guest

50% restaurant discounts across the RO

25% Friends and Family discounts

Staff meal during your shift

Increased holiday entitlement

Career progression

Job summary

ROE is seeking a friendly and professional Receptionist to welcome guests from arrival to departure at our Wood Wharf restaurant. You will manage reservations, assist with inquiries, and support the front-of-house team to maximise guest satisfaction and table occupancy.

The ideal candidate has experience as a Receptionist/Host in a quality hospitality setting, with excellent customer service, strong organizational skills, and the ability to multitask under pressure.

Qualifications

• Previous experience as a Receptionist or Host in a high-quality hospitality environment.
• Exceptional customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• A team player with a positive and proactive attitude.

Responsibilities

• Greet guests with a warm and professional demeanour, ensuring a positive first impression.
• Manage reservations, seating arrangements, and guest flow to optimize the dining experience.
• Handle phone and email inquiries, providing accurate information and assisting with bookings.
• Work closely with the front-of-house and management team to ensure seamless service.
• Maintain an organized and efficient reception area.
• Assist with special requests and accommodate guest needs whenever possible.

Skills

Customer service

Communication

Organization

Multitasking

Team player

Tools

Seven Rooms

Job description

Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s.

The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce.

As a Receptionist at ROE, you will be responsible for providing a warm, friendly, and efficient welcome to all guests, ensuring they have a smooth and enjoyable experience from arrival to departure. This role involves managing reservations, assisting with guest inquiries, and supporting the front-of-house team to maximize guest satisfaction and table occupancy.

Key responsibilities:

• Greet guests with a warm and professional demeanour, ensuring a positive first impression.
• Manage reservations, seating arrangements, and guest flow to optimize the dining experience.
• Handle phone and email inquiries, providing accurate information and assisting with bookings.
• Work closely with the front-of-house and management team to ensure seamless service.
• Maintain an organized and efficient reception area.
• Assist with special requests and accommodate guest needs whenever possible.

About you:

• Previous experience as a Receptionist or Host in a high-quality hospitality environment.
• Exceptional customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• A team player with a positive and proactive attitude.
• Proficient in utilizing the Seven Rooms booking system.

The benefits:

• Competitive salary.
• Career progression.
• Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
• Wellbeing initiatives.
• Reward and recognition schemes.
• Free welcome lunch for you and a guest.
• 50% restaurant discounts across the group.
• 25% Friends and Family discounts.
• 50% discount on company retail.
• Supplier trips, staff parties and team socials.
• Staff meal during your shift.
• Increased holiday entitlement after three years employment.
• Enhanced parental leave (after one year’s employment).
• Sabbaticals (after three years employment).
• Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.

At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.