Guest Experience Concierge – Hotel Reception

Crowne Plaza Hotel; Reading; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Food & Beverage Discounts

Employee Discount Rates

Employee Assistance Programme

Job summary

Crowne Plaza Reading East is seeking a friendly receptionist to join our Front Office team. You will create a warm welcome for guests and deliver exceptional service throughout their stay.

Responsibilities include check-in/check-out, handling reservations, payments, and guest inquiries, while coordinating with housekeeping to ensure a smooth guest journey. Prior reception experience is desirable with a flexible approach to shifts.

Qualifications

• Clear communication and friendly interaction with guests.
• Strong interpersonal and active listening skills.
• Able to multitask in a fast-paced hotel reception environment.

Responsibilities

• Welcome guests warmly and manage check-ins/outs using the PMS.
• Handle reservations, amendments, and cancellations accurately.
• Answer calls, emails, and guest enquiries promptly.
• Process payments and maintain accurate guest accounts.
• Coordinate with housekeeping and other departments to ensure seamless service.

Skills

Communication

Interpersonal skills

Organisational skills

Customer service

Multitasking

Tools

PMS software

Booking systems

Job description

Crowne Plaza Reading East is seeking a friendly receptionist to join our Front Office team. You will create a warm welcome for guests and deliver exceptional service throughout their stay.

Responsibilities include check-in/check-out, handling reservations, payments, and guest inquiries, while coordinating with housekeeping to ensure a smooth guest journey. Prior reception experience is desirable with a flexible approach to shifts.