Reception Manager

D3 Collective; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Meal on duty

28–30 days holiday per year

Opportunity for internal training and

Long service awards

Job summary

Engel & Jang, a vibrant restaurant, bar & events space on the Mezzanine of the Royal Exchange, is seeking an experienced Reception & Reservations Manager to lead our front‑of‑house and reservations operations. You will be professional, highly organized and approachable, overseeing bookings, coordinating guest communications, and ensuring smooth service across all touchpoints.

The role requires strong leadership and a passion for delivering exceptional guest experiences.

Qualifications

• Must have supervisory or managerial experience in reception, reservations, or front‑of‑house.
• Excellent leadership, organizational, and communication skills.
• Professional and approachable with strong customer service orientation.
• Ability to manage multiple tasks in a fast-paced environment with attention to detail.
• Proficiency with reservation and front desk systems.
• Availability to work flexible hours, including evenings and weekends.

Responsibilities

• Oversee daily reception and reservations operations, ensuring a seamless and high-quality guest experience.
• Lead, train, and manage reception and reservations staff to maintain efficiency, professionalism, and teamwork.
• Manage all bookings, enquiries, and guest communications across multiple channels.
• Coordinate with other departments to ensure smooth service and event execution.
• Monitor occupancy, availability, and reservation systems, implementing improvements where needed.
• Handle guest feedback and complaints professionally and promptly.
• Ensure compliance with health, safety, and data protection policies.
• Prepare reports on reservations, guest flow, and operational performance.

Job description

Join theteam of an amazing restaurant, bar & events space, Engel & Jang,situated in the Mezzanine of the iconic Royal Exchange.

We arelooking for an experienced and dynamic Reception & Reservations Managerto lead our front-of-house and reservations operations. The ideal candidatewill be a professional, highly organized, and approachable individual withexcellent communication skills and a passion for delivering exceptional guestexperiences. You will be responsible for managing the reception coordinatingbookings, and ensuring smooth operations across all guest touchpoints.

KeyResponsibilities:

• Oversee daily reception and reservations operations, ensuring a seamless andhigh-quality guest experience.
• Lead, train, and manage reception and reservations staff to maintainefficiency, professionalism, and teamwork.
• Manage all bookings, enquiries, and guest communications across multiplechannels.
• Coordinate with other departments to ensure smooth service and eventexecution.
• Monitor occupancy, availability, and reservation systems, implementingimprovements where needed.
• Handle guest feedback and complaints professionally and promptly.
• Ensure compliance with health, safety, and data protection policies.
• Prepare reports on reservations, guest flow, and operational performance.

Requirements:

• Previous experience in a supervisory or managerial role in reception,reservations, or front-of-house.
• Excellent leadership, organizational, and communication skills.
• Professional and approachable, with strong customer service orientation.
• Ability to manage multiple tasks in a fast-paced environment with attentionto detail.
• Proficiency with reservation and front desk systems.
• Availability to work flexible hours, including evenings and weekends.

What wecan offer:

• Opportunities for career growth – internal training and succession plans forrapid promotion.
• Salary to be discussed at the interview.
• Monday to Saturday schedule.
• 28 to 30 days holiday per year (increasing with years of service).
• Meal on duty.
• Reward programs and long service awards.
• A fun, vibrant, and dynamic work environment.