Guest Experience Concierge

EDITION; Greater London; On-site; GBP 14,000 - 21,000; Full time

Job summary

EDITION London at 10 Berners Street seeks a Guest Experience Agent to respond to guest inquiries by phone, email and messages, ensuring timely and personalized service from pre-arrival to post-departure. You will collaborate with Front Desk, Housekeeping and Engineering to resolve requests and maintain high service standards, delivering a unique experience consistent with EDITION's boutique luxury.

The role requires proactive communication and attention to detail, with opportunities for

Qualifications

• High school diploma or GED equivalent.
• Experience in customer service is preferred.
• Excellent communication and phone etiquette are essential.

Responsibilities

• Answer calls and emails promptly and professionally.
• Coordinate with Front Desk, Housekeeping, Engineering as needed to resolve guest requests.
• Follow up with guests to ensure needs are met and issues are resolved.

Skills

Guest services

Telephone etiquette

Communication

Multitasking

Problem solving

Education

High school diploma or GED

Job description

EDITION London at 10 Berners Street seeks a Guest Experience Agent to respond to guest inquiries by phone, email and messages, ensuring timely and personalized service from pre-arrival to post-departure. You will collaborate with Front Desk, Housekeeping and Engineering to resolve requests and maintain high service standards, delivering a unique experience consistent with EDITION's boutique luxury.

The role requires proactive communication and attention to detail, with opportunities for