Luxury Guest Experience Concierge

Montcalm Collection; Greater London; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Zusammenfassung

Montcalm Collection in London seeks a Guest Experience Assistant to support amenities preparation, presentation and delivery across the hotel. You will collaborate with Kitchen, Housekeeping and Front Office to ensure flawless guest amenities and personalised touches.

The role requires keen attention to detail, strong organisation, a proactive, hands-on approach and a passion for luxury hospitality. Flexible working hours and a welcoming, professional guest experience are essential to success.

Qualifikationen

• Excellent attention to detail and a strong sense of presentation.
• Good organizational and time-management skills, with the ability to prioritise multiple tasks.
• A proactive, reliable and hands‑on approach to work.
• Good communication and interpersonal skills.
• A positive attitude and willingness to support the wider team.
• Ability to work independently and efficiently in a fast‑paced hotel environment.

Aufgaben

• Guest Amenities Preparation & Delivery: Prepare, organise and deliver guest amenities to rooms in accordance with the hotel's standards and guest preferences.
• Ensure all amenities are presented to the highest standard, with particular attention to quality, cleanliness and presentation.
• Coordinate with the Guest Experience team, Kitchen, Housekeeping and Front Office teams to ensure the timely delivery of amenities.
• Review daily amenity requirements, including VIP arrivals, special occasions, celebrations and personalised guest requests.
• Maintain accurate records of amenity deliveries and communicate any delays, discrepancies or issues to the Guest Experience team.
• Ensure all amenity equipment, presentation materials and supplies are properly maintained, organised and replenished.
• Assist with the collection and return of amenity equipment when required.
• Guest Experience & Personalisation: Assist with welcoming and greeting guests in the lobby, providing a warm, professional and personalised service.
• Prepare handwritten welcome cards, celebration messages and other personalised guest correspondence.
• Assist with room decorations and special arrangements for birthdays, anniversaries, honeymoons and other celebrations.
• Support the preparation and coordination of amenity report, special guest requests and personalised experiences.
• Assist with stock counts, inventory management and replenishment of departmental supplies, including amenities, stationery, packaging and decorative materials.
• Maintain the organisation, cleanliness and presentation of Guest Experience storage and preparation areas.
• Support the Guest Experience team with daily administrative and operational tasks as required.
• Communicate relevant guest preferences, requests and observations to the Guest Experience team to ensure a seamless guest journey.
• Provide additional assistance during busy periods and support other departments when operationally required.

Kenntnisse

Attention to detail

Presentation

Organizational skills

Time-management

Communication skills

Interpersonal skills

Independence

Flexibility

Hospitality passion

Jobbeschreibung

Montcalm Collection in London seeks a Guest Experience Assistant to support amenities preparation, presentation and delivery across the hotel. You will collaborate with Kitchen, Housekeeping and Front Office to ensure flawless guest amenities and personalised touches.

The role requires keen attention to detail, strong organisation, a proactive, hands-on approach and a passion for luxury hospitality. Flexible working hours and a welcoming, professional guest experience are essential to success.