Front Desk & Guest Experience Associate

Allscreens Nationwide Ltd; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Job summary

The Glasgow Argyle Hotel, part of the Signature Collection by Best Western, is seeking a friendly Front Office Team Member to be the welcoming face of our hotel. You will check guests in, answer questions and support them throughout their stay with a calm, attentive approach.

Working closely with colleagues across departments, you will help ensure smooth operations and a memorable guest journey. The role offers opportunities to develop hospitality skills in a supportive team that values

Qualifications

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth check-in and check-out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record-keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well-coordinated guest journey

Job description

The Glasgow Argyle Hotel, part of the Signature Collection by Best Western, is seeking a friendly Front Office Team Member to be the welcoming face of our hotel. You will check guests in, answer questions and support them throughout their stay with a calm, attentive approach.

Working closely with colleagues across departments, you will help ensure smooth operations and a memorable guest journey. The role offers opportunities to develop hospitality skills in a supportive team that values