Front Desk & Guest Services Specialist

The Address Glasgow; Glasgow; On-site; GBP 18,000 - 22,000; Full time

Job summary

The Address Glasgow is seeking a Front Office Assistant to warmly greet guests, register arrivals, and manage reservations in a busy hotel environment. You will coordinate with housekeeping and other departments to ensure smooth check-ins and a high standard of guest satisfaction.

You will also handle switchboard duties, post charges, manage cash, and respond to guest requests promptly while maintaining cleanliness and safety policies. A professional, guest-focused attitude is essential.

Responsibilities

• Greet guests on arrival and register them per brand standards.
• Manage reservations, cancellations and no-shows according to policy.
• Answer switchboard and transfer calls to the correct extensions.
• Post charges to room folios and balance cash across reception, lounge and restaurant.
• Maintain high personal and workspace cleanliness and adhere to health and safety procedures.
• Provide excellent customer service and assist guests with requests and information.

Job description

The Address Glasgow is seeking a Front Office Assistant to warmly greet guests, register arrivals, and manage reservations in a busy hotel environment. You will coordinate with housekeeping and other departments to ensure smooth check-ins and a high standard of guest satisfaction.

You will also handle switchboard duties, post charges, manage cash, and respond to guest requests promptly while maintaining cleanliness and safety policies. A professional, guest-focused attitude is essential.