Guest Experience Champion - Front of House

Rank Group; Chesterfield; Sur place; GBP 14 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Competitive salary

16-hour contracts

Paid breaks

Rewards platform

50% off food & drinks

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Résumé du poste

Rank Group in the United Kingdom invites a friendly Team Member to join our venues in Chesterfield. You’ll be the welcoming face on the floor, serving food and drinks and helping to keep the buzz alive from first hello to final game.

You’ll follow clear standards, support across areas such as Front of House, Food & Beverage and cleaning, learn quickly on shift, and contribute to safe, compliant service.

Qualifications

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer-gambling procedures; report incidents promptly.

Responsabilités

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed — Front of house, floor, Food & Beverage, cleaning — so service flows smoothly.

Connaissances

Customer service

Teamwork

Communication

Attention to detail

Description du poste

Rank Group in the United Kingdom invites a friendly Team Member to join our venues in Chesterfield. You’ll be the welcoming face on the floor, serving food and drinks and helping to keep the buzz alive from first hello to final game.

You’ll follow clear standards, support across areas such as Front of House, Food & Beverage and cleaning, learn quickly on shift, and contribute to safe, compliant service.