Guest Experience Champion | Center Concierge

Jones Lang LaSalle Incorporated; Birmingham; On-site; GBP 21,000 - 32,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Birmingham seeks a Customer Experience Host to welcome guests, engage with occupiers, and deliver outstanding service. You will build relationships, promote social value, and support the destination team in delivering memorable experiences.

Ideal candidates have retail or hospitality experience, excellent communication, and a proactive mindset to ensure smooth operations and knowledge of local amenities.

Qualifications

• Experience in customer-facing roles in retail or hospitality.
• Strong communication skills, both verbal and written.
• Ability to stay organized, manage time and priorities effectively.

Responsibilities

• Provide a warm welcome to guests at the destination and engage with customers and occupiers.
• Deliver high-quality customer service to customers and retailers.
• Resolve queries and issues promptly and professionally.

Skills

Strong communicator

Retail or hospitality experience

Verbal and written communication

Organization and time management

Integrity and accountability

Customer experience passion

Initiative and learning new systems

Ambitious and commercially minded

Self-motivated

Job description

Jones Lang LaSalle Incorporated in Birmingham seeks a Customer Experience Host to welcome guests, engage with occupiers, and deliver outstanding service. You will build relationships, promote social value, and support the destination team in delivering memorable experiences.

Ideal candidates have retail or hospitality experience, excellent communication, and a proactive mindset to ensure smooth operations and knowledge of local amenities.