Guest Experience Champion

McDonald's; Sunderland; On-site; GBP 18,000 - 23,000; Full time

Job summary

McDonald’s is hiring a Customer Experience Leader to be at the heart of our restaurant’s guest journey. You’ll help deliver hospitality, keep spaces clean, and provide friendly service across shifts on Weekdays and Weekends, including Early Mornings, Afternoons and Evenings.

You’ll engage customers, respond to feedback, and partner with the management team to continually lift the guest experience. No prior experience is required as full training will be given.

Qualifications

• No experience required; full training provided.
• Strong hospitality and communication skills desired.
• Positive, friendly attitude and teamwork mindset.

Responsibilities

• Create a warm and welcoming atmosphere and tailor hospitality to guest needs.
• Use customer feedback to improve the guest experience and motivate the team.
• Engage customers, troubleshoot issues, and support recovery.
• Lift mood and inspire others to improve performance.
• Organize events and promote new menu promotions to engage visitors.
• Follow all safety, hygiene and operational procedures.

Skills

Hospitality

Customer service

Communication skills

Teamwork

Friendliness

Job description

McDonald’s is hiring a Customer Experience Leader to be at the heart of our restaurant’s guest journey. You’ll help deliver hospitality, keep spaces clean, and provide friendly service across shifts on Weekdays and Weekends, including Early Mornings, Afternoons and Evenings.

You’ll engage customers, respond to feedback, and partner with the management team to continually lift the guest experience. No prior experience is required as full training will be given.