Guest Experience Host - Casino Floor

Rank Group; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Job summary

Grosvenor Casinos, part of The Rank Group, is seeking a Food & Beverage Host to welcome guests with warmth in a fast-paced, 24/7 casino environment.

You will assist with drinks, food service, and keep a clean, inviting space while delivering outstanding service and making every guest feel valued.

Enthusiasm, reliability and a passion for people are key, with night shifts and weekends required; applicants must be 18+ and eligible to work in the UK.

Qualifications

• Experience in guest-facing roles is valued.
• Positive attitude and strong communication skills.
• Willingness to work flexible hours, including nights and weekends.

Responsibilities

• Welcome guests with warmth and energy, delivering a premium hospitality experience.
• Assist with drinks preparation and food service tasks, ensuring timely service.
• Maintain a clean, inviting environment on the casino floor and restaurant areas.
• Contribute to a positive team atmosphere and deliver outstanding customer service.

Skills

Guest service

Enthusiasm

Reliability

Job description

Grosvenor Casinos, part of The Rank Group, is seeking a Food & Beverage Host to welcome guests with warmth in a fast-paced, 24/7 casino environment.

You will assist with drinks, food service, and keep a clean, inviting space while delivering outstanding service and making every guest feel valued.

Enthusiasm, reliability and a passion for people are key, with night shifts and weekends required; applicants must be 18+ and eligible to work in the UK.