Guest Experience Associate — Hospitality & Service

McDonald's; North East; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald's is looking for a Customer Care team member to be the face of the restaurant, delivering great hospitality and maintaining a clean, welcoming space. You will greet customers, assist with queries, and support a positive dining experience.

Training is provided, making this a great entry point into hospitality. Roles involve shifts across weekdays and weekends, including mornings, afternoons, and evenings, with a focus on teamwork and exceptional service.

Qualifications

• No previous experience required; full training will be provided.
• Excellent communication and hospitality skills are expected.
• Able to thrive in a busy, customer-facing restaurant environment.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers to make visits memorable.
• Navigate and engage customers, identifying opportunities and resolving issues.
• Go the extra mile to make people feel welcome.
• Create a warm, welcoming atmosphere at restaurant events.
• Follow training and company guidelines in all tasks.
• Adhere to safety, hygiene and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member to foster a positive environment.

Skills

Friendly & welcoming

Strong communication

Hospitality mindset

Team player

Eager to learn

Job description

McDonald's is looking for a Customer Care team member to be the face of the restaurant, delivering great hospitality and maintaining a clean, welcoming space. You will greet customers, assist with queries, and support a positive dining experience.

Training is provided, making this a great entry point into hospitality. Roles involve shifts across weekdays and weekends, including mornings, afternoons, and evenings, with a focus on teamwork and exceptional service.