Guest Experience Associate: Front Desk & Dining

Whitbread PLC; Chelmsford; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Permanent contract

Training and support

Whitbread Benefits Card

Company pension

Job summary

Premier Inn in Chelmsford is hiring a Ground Floor Team Member to warmly welcome guests, check them in, and assist with breakfast and dinner service. You’ll answer questions, keep public areas tidy and support colleagues to ensure smooth operation.

No hotel experience is required; a friendly, proactive mindset and ability to stay calm during busy times will help you thrive. This role offers a structured schedule and training.

Qualifications

• No hotel experience required.
• Friendly, helpful personality and enthusiasm for guest service.
• Ability to stay calm and polite during busy periods.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals as needed.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas clean and welcoming.
• Support teammates across the hotel when busy.
• Ensure guests feel looked after from arrival to departure.

Skills

Guest service

Teamwork

Calm under pressure

Friendly attitude

Job description

Premier Inn in Chelmsford is hiring a Ground Floor Team Member to warmly welcome guests, check them in, and assist with breakfast and dinner service. You’ll answer questions, keep public areas tidy and support colleagues to ensure smooth operation.

No hotel experience is required; a friendly, proactive mindset and ability to stay calm during busy times will help you thrive. This role offers a structured schedule and training.