Guest Experience Associate — Front Desk & Breakfast

Premier-Inn; Weston-super-Mare; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Whitbread Benefits Card – up to 60%off

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

Whitbread employee discounts

Job summary

Premier Inn is seeking a Ground Floor Team Member in Weston-super-Mare to warmly welcome guests, assist with check-in, and help with breakfast or dinner service. You’ll answer questions, resolve guest issues, and keep public areas tidy while supporting your team.

No hotel experience is required; friendly, proactive people who stay calm when busy will thrive. Fixed-term contract until November 2026 with 30 hours weekly.

Qualifications

• No hotel experience required; friendly people with a can-do attitude succeed.
• Strong customer service mindset with a willingness to learn on the job.
• Ability to multitask and stay calm during busy periods.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals to guests.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas looking tidy and welcoming.
• Support teammates across the hotel during busy times.

Skills

Customer service

Communication

Teamwork

Calm under pressure

Job description

Premier Inn is seeking a Ground Floor Team Member in Weston-super-Mare to warmly welcome guests, assist with check-in, and help with breakfast or dinner service. You’ll answer questions, resolve guest issues, and keep public areas tidy while supporting your team.

No hotel experience is required; friendly, proactive people who stay calm when busy will thrive. Fixed-term contract until November 2026 with 30 hours weekly.