Guest Experience Associate – Front Desk & Bar

Chef & Brewer - BRA_101; Kirby Muxloe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension contribution

Career development

Employee discounts

Mental health support

Flexible shift patterns

Job summary

Chef & Brewer is seeking compassionate Hotel Staff to welcome guests, assist with check-ins, and recommend drinks and services. You’ll be part of a friendly team, learn and grow, and contribute to a warm, home-away-from-home experience for all visitors.

You’ll engage with customers daily, handle enquiries, and ensure the front of house is safe, clean, and compliant, while delivering memorable service with a smile.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Meet and greet customers and check them into their hotel room.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Front of house is safe, legal, and clean at all times.

Responsibilities

• Meet and greet customers and check them into hotel rooms.
• Answer telephone enquiries and resolve customer complaints.
• Maintain a clean, safe, and legal front of house environment.

Skills

Customer service

Hospitality

Teamwork

Attention to detail

English proficiency

Job description

Chef & Brewer is seeking compassionate Hotel Staff to welcome guests, assist with check-ins, and recommend drinks and services. You’ll be part of a friendly team, learn and grow, and contribute to a warm, home-away-from-home experience for all visitors.

You’ll engage with customers daily, handle enquiries, and ensure the front of house is safe, clean, and compliant, while delivering memorable service with a smile.