Guest Experience Associate – Front Desk & Bar

Greene King; Masham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Career progression across brands

33% staff discount

Employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King are seeking Hotel Staff to create unforgettable moments for guests, from welcoming them at check-in to recommending the perfect drink and ensuring a warm, safe environment across our Chef & Brewer pubs. Join a friendly, inclusive team where you can grow and strengthen your hospitality skills.

You’ll contribute to high standards of service, handle guest queries, and help maintain a welcoming front-of-house that supports memorable stays.

Qualifications

• Demonstrate willingness to learn and expand your hospitality skills.
• Maintain a keen eye for detail to ensure drinks are poured to perfection and orders are accurate.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Willingness to learn

Attention to detail

Great service

Positive attitude

English proficiency

Job description

Greene King are seeking Hotel Staff to create unforgettable moments for guests, from welcoming them at check-in to recommending the perfect drink and ensuring a warm, safe environment across our Chef & Brewer pubs. Join a friendly, inclusive team where you can grow and strengthen your hospitality skills.

You’ll contribute to high standards of service, handle guest queries, and help maintain a welcoming front-of-house that supports memorable stays.