Guest Experience Associate - Front Desk & Bar

Rosslea hall hotel; Helensburgh; On-site; GBP 16,000 - 20,000; Full time

Benefits offered by this job

Pension Scheme

Discounted Hotel Stays across 7H

Discounted Food and Beverage across 7H

Job summary

Rosslea Hall Hotel in Rhu near Helensburgh invites you to join our front-of-house team as a Guest Service Assistant. You will help ensure every guest enjoys a memorable stay with warm hospitality and professional service.

As part of a friendly team, you will assist with check-in/check-out, guest inquiries, and coordinating with housekeeping. This role includes serving in the Glen Fruin Bar during evenings and supporting events.

Qualifications

• Experience in hospitality or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a busy front-of-house environment.

Responsibilities

• Greet guests warmly on arrival and departure.
• Assist guests with check-in and check-out efficiently.
• Respond promptly to enquiries, requests, and complaints.
• Handle reservations and guest account updates.
• Coordinate with housekeeping and other departments to meet guest needs.
• Maintain accurate guest records and confidentiality.
• Support front desk during busy periods.

Job description

Rosslea Hall Hotel in Rhu near Helensburgh invites you to join our front-of-house team as a Guest Service Assistant. You will help ensure every guest enjoys a memorable stay with warm hospitality and professional service.

As part of a friendly team, you will assist with check-in/check-out, guest inquiries, and coordinating with housekeeping. This role includes serving in the Glen Fruin Bar during evenings and supporting events.