Guest Experience Associate - 16h/wk, Evening & Weekend

Whitbread; Tees Valley; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Permanent contract

Full training and support

Career development

Whitbread Benefits Card

Company pension

Save As You Earn

Discounts on shopping, travel, cinema

Job summary

Whitbread's Premier Inn in Darlington Town Centre is hiring a Ground Floor Team Member on a permanent contract for 16 hours a week. Pay is up to £13.06 per hour and the role covers check-in, breakfast and service across reception, restaurant and public areas.

You don't need hotel experience; we train you. You’ll welcome guests, answer questions, help with check-in, serve meals, and support the team during busy periods while delivering great guest care.

Qualifications

• Customer service mindset and a friendly can-do attitude.
• Ability to stay calm and busy environments.
• Willingness to learn and be flexible with shifts.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or dinner and work behind the bar.
• Answer questions and resolve guest queries.
• Keep reception, restaurant and public areas tidy.
• Support teammates across the hotel during busy periods.

Skills

Customer service

Friendly demeanor

Calm under pressure

Job description

Whitbread's Premier Inn in Darlington Town Centre is hiring a Ground Floor Team Member on a permanent contract for 16 hours a week. Pay is up to £13.06 per hour and the role covers check-in, breakfast and service across reception, restaurant and public areas.

You don't need hotel experience; we train you. You’ll welcome guests, answer questions, help with check-in, serve meals, and support the team during busy periods while delivering great guest care.