Hospitality & Guest Experience Associate

WSH Group; Wantage; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Training & development

Apprenticeships

Pension & life insurance

Perkbox discounts

Employee assistance programme

Cycle to work

Job summary

BaxterStorey in Wantage is seeking a General Assistant to deliver outstanding hospitality and service. You will serve food and beverages to guests, assist with their needs, and work with a friendly team to create memorable experiences.

We invest in your development with ongoing training, a supportive, inclusive environment, and clear opportunities for growth. We value teamwork, safety, and a positive attitude, inviting applicants passionate about food and customer service.

Qualifications

• Have a contagious passion for food and/or customer service.
• You draw satisfaction from working within a collaborative and inclusive team environment.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Previous experience in a similar role, especially in the food service industry, is a plus.
• Some knowledge of food safety and sanitation practices.
• Works according to BaxterStorey core values.

Responsibilities

• Service - serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Skills

Customer service

Teamwork

Adaptability

Food service experience

Food safety knowledge

Job description

BaxterStorey in Wantage is seeking a General Assistant to deliver outstanding hospitality and service. You will serve food and beverages to guests, assist with their needs, and work with a friendly team to create memorable experiences.

We invest in your development with ongoing training, a supportive, inclusive environment, and clear opportunities for growth. We value teamwork, safety, and a positive attitude, inviting applicants passionate about food and customer service.