Guest Experience Associate

Harrison Holidays; Ayr; On-site; GBP 18,000 - 24,000; Full time

Job summary

Harrison Holidays Ayr is seeking an Experience Team Member to support daily operations, guest reception, and frontline owner support under the Experience Manager.

You will assist with guest check-ins and check-outs, greet guests warmly, deliver front-of-house service, and handle routine inquiries.

Also you will help owners with admin tasks, contractor liaison, events, and maintaining booking records, while upholding health and safety standards.

Qualifications

• Ability to take direction well, execute delegated tasks, and work as part of a team.
• Excellent customer service and frontline communication skills.
• Strong organisational and administrative multitasking abilities.

Responsibilities

• Carry out daily work schedules and delegated tasks assigned by the Experience Manager or General Manager.
• Support guest check-ins and check-outs efficiently, ensuring accurate booking processing.
• Greet guests warmly, deliver front-of-house service, and handle routine daily inquiries.
• Assist owners with routine administrative tasks, warranty work follow-ups, aftersales queries, and compliance testing schedules under managerial guidance.
• Act as the daily operational point of contact for external contractors regarding owner and accommodation works.
• Support the hosting and setup of owner events and park activities as directed by management.
• Liaise directly with cleaners and linen providers on a daily basis to ensure holiday accommodation is prepped for arrivals.
• Assist the park and accounts teams with processing purchase orders, raising receipts, and logging invoices.
• Maintain accurate booking records, answer incoming phone calls, and manage routine office administration.

Skills

Teamwork

Customer service

Organisation

Job description

Harrison Holidays Ayr is seeking an Experience Team Member to support daily operations, guest reception, and frontline owner support under the Experience Manager.

You will assist with guest check-ins and check-outs, greet guests warmly, deliver front-of-house service, and handle routine inquiries.

Also you will help owners with admin tasks, contractor liaison, events, and maintaining booking records, while upholding health and safety standards.