Experience Team Member

Harrison Holidays; Ayr; On-site; GBP 18,000 - 24,000; Full time

Job summary

Harrison Holidays Ayr is seeking an Experience Team Member to support daily operations, guest reception, and frontline owner support under the Experience Manager.

You will assist with guest check-ins and check-outs, greet guests warmly, deliver front-of-house service, and handle routine inquiries.

Also you will help owners with admin tasks, contractor liaison, events, and maintaining booking records, while upholding health and safety standards.

Qualifications

• Ability to take direction well, execute delegated tasks, and work as part of a team.
• Excellent customer service and frontline communication skills.
• Strong organisational and administrative multitasking abilities.

Responsibilities

• Carry out daily work schedules and delegated tasks assigned by the Experience Manager or General Manager.
• Support guest check-ins and check-outs efficiently, ensuring accurate booking processing.
• Greet guests warmly, deliver front-of-house service, and handle routine daily inquiries.
• Assist owners with routine administrative tasks, warranty work follow-ups, aftersales queries, and compliance testing schedules under managerial guidance.
• Act as the daily operational point of contact for external contractors regarding owner and accommodation works.
• Support the hosting and setup of owner events and park activities as directed by management.
• Liaise directly with cleaners and linen providers on a daily basis to ensure holiday accommodation is prepped for arrivals.
• Assist the park and accounts teams with processing purchase orders, raising receipts, and logging invoices.
• Maintain accurate booking records, answer incoming phone calls, and manage routine office administration.

Skills

Teamwork

Customer service

Organisation

Job description

The Experience Team Member plays a vital frontline operational role, working under the direction and supervision of the Experience Manager (or General Manager). This role carries no management or supervisory responsibilities and is focused on executing delegated daily tasks, guest reception, administrative processing, and frontline owner support.

Duties will include:

Execution of Operational Tasks:

• Carry out daily work schedules and delegated tasks assigned by the Experience Manager or General Manager.
• Support guest check‑ins and check‑outs efficiently, ensuring accurate booking processing.
• Greet guests warmly, deliver front‑of‑house service, and handle routine daily inquiries.

Owner and Contractor Support:

• Assist owners with routine administrative tasks, warranty work follow‑ups, aftersales queries, and compliance testing schedules (gas/electric) under managerial guidance.
• Act as the daily operational point of contact for external contractors regarding owner and accommodation works.
• Support the hosting and setup of owner events and park activities as directed by management.

Administration and Housekeeping Coordination:

• Liaise directly with cleaners and linen providers on a daily basis to ensure holiday accommodation is prepped for arrivals.
• Assist the park and accounts teams with processing purchase orders, raising receipts, and logging invoices.
• Maintain accurate booking records, answer incoming phone calls, and manage routine office administration.

Skills Required:

• Ability to take direction well, execute delegated tasks, and work as part of a team.
• Excellent customer service and frontline communication skills.
• Strong organisational and administrative multitasking abilities.

Qualifications/Experience:

• Relevant customer‑facing experience within hospitality, customer service, or tourism preferred.

Health and Safety:

• To participate in the promotion of a safe working culture on site, ensuring that the safety of yourself and others on site is maintained always by adhering to all health and safety systems as outlined in the Harrison Leisure Health and Safety Policy.
• To ensure a safe standard of working in your work area.
• To demonstrate safe working practices and always behave in an appropriate manner.
• Ensuring that suitable and sufficient Personal Protective Equipment (PPE) is always worn correctly and is relevant to the area you are working in.
• Be accountable for the reporting of all accidents, incidents, dangerous occurrences and near misses to your manager.

Our Harrison Leisure UK Values:

As an employer, we are committed to providing a supportive, fair and well‑structured working environment. Our approach is shaped by our core values of Family, Sustainability, Integrity and Quality, and we reflect these in the way we support both the people we employ and the families we work with.

Family

We aim to create a respectful and welcoming atmosphere where our team members feel valued and included. We believe in loyalty, continuity and working together to ensure the best possible experience for the children and families we support.

Sustainability

We are mindful of our impact on the community and the environment. We work responsibly and encourage efficient use of resources, with a focus on creating long‑term, positive outcomes for families and our wider surroundings.

Integrity

We are committed to transparency and honesty in all aspects of employment. We build trust through clear communication, doing what we say we will do, and maintaining professional, reliable working relationships.

Quality

We strive for high standards in the support we provide. We focus on doing the basics well, consistently, and are committed to providing the best possible experience for the child, the family and our staff. We invest in good training, safe practices and a positive culture where everyone can do their best work.