Guest Experience Specialist (Seasonal/Part-Time)

Haven; Ayr; Hybrid; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays & in‑s

Facility access and retailer perks

Job summary

Haven at Craig Tara Holiday Park in Ayr is seeking a Guest Experience Team Member to welcome guests, assist owners, and ensure memorable stays. You’ll greet arrivals with enthusiasm, listen to needs, and work with colleagues to deliver smooth service across the reception and facilities.

The role offers diverse shifts (full-time/part-time/seasonal), training provided, and opportunities for training and perks within Haven Holidays’ network.

Qualifications

• Experience in guest relations or customer service is beneficial, but training is provided.
• Customer focused with a passion for helping people.
• Able to listen actively, communicate clearly, and maintain a friendly, professional manner.
• Ability to handle guest complaints with patience, tact and efficiency.

Responsibilities

• Greet guests with a warm, genuine welcome at the reception area.
• Listen to questions or concerns and take thoughtful, personalised action.
• Collaborate with the team to deliver smooth, seamless service.
• Share guest insights with relevant teams to raise service levels.
• Create a welcoming, clean, safe environment for guests and visitors.

Skills

Customer focus

Active listening

Clear communication

Professional demeanour

Problem solving

Job description

Haven at Craig Tara Holiday Park in Ayr is seeking a Guest Experience Team Member to welcome guests, assist owners, and ensure memorable stays. You’ll greet arrivals with enthusiasm, listen to needs, and work with colleagues to deliver smooth service across the reception and facilities.

The role offers diverse shifts (full-time/part-time/seasonal), training provided, and opportunities for training and perks within Haven Holidays’ network.