Guest Experience Associate — Flexible Shifts

McDonald's United Kingdom; Romford; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald's United Kingdom is seeking individuals to join as Customer Care. This role focuses on delivering a great customer experience, maintaining cleanliness, and providing friendly, attentive service.

Availability across weekdays and weekends, with shifts including early mornings, afternoons, and evenings, is required. You will be the face of the restaurant, welcoming guests, supporting queries, and contributing to a warm, inclusive atmosphere.

Qualifications

• No prior experience required; full training provided.
• Customer facing role requiring enthusiasm, reliability and a welcoming, inclusive approach.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to each customer visit to make it memorable.
• Navigate and engage with customers, seeking engagement opportunities and troubleshooting issues.
• Go the extra mile to ensure customers feel welcomed.
• Create a warm and welcoming atmosphere, supporting restaurant events.
• Complete tasks in line with training and company guidelines.
• Follow all workplace safety, hygiene and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member and contribute to a positive environment.

Skills

Friendly

Communication

Hospitality

Teamwork

Reliability

Positive attitude

Job description

McDonald's United Kingdom is seeking individuals to join as Customer Care. This role focuses on delivering a great customer experience, maintaining cleanliness, and providing friendly, attentive service.

Availability across weekdays and weekends, with shifts including early mornings, afternoons, and evenings, is required. You will be the face of the restaurant, welcoming guests, supporting queries, and contributing to a warm, inclusive atmosphere.